General information
Questions about Dersiva, product scope and general usage.
Contact Dersiva
The right topic, the right support flow.
Classify your request from the start, from technical support and licensing to bug reports and feature suggestions.
Contact topics
Put your request in the right category from the beginning.
Technical support
Installation, timetable generation, runtime and technical problems.
Licensing
Licensing, school use and purchase-related requests.
Bug report
Repeatable application errors and unexpected behavior.
Feature suggestion
Suggestions for new features and workflow improvements.
Teacher Portal
Sign-in, publishing, timetable and duty-visibility problems.
Other
Requests that do not fit the categories above.
Contact form
Prepare your request.
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Quick check first
For technical issues, check the Help Center before contacting support.
The Help Center includes basic diagnostic flows for timetable generation, duty management, backups, Teacher Portal and runtime issues.
Open Help Center1Data
→2Constraints
→3Runtime
→4Publish
Submission status
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Backend-ready structure
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Dersiva resources
The answer may already be available on the site.
Review product features, workflow, Help Center and release notes.